Another writer here was in Italy when everything began shutting down. She wrote, when she arrived back in the UK, they behaved similarly, as if she hadn’t just come from a place hit hard by this virus.
The one confirmed case we have so far in the county where I live was due to travel. The gentleman flew home from Louisiana, showing symptoms. He was not stopped, he was not told to quarantine. Nothing. He showed up at a testing center on his own and reported his symptoms.
This is being so poorly handled.
I’m sorry your couple is experiencing this. I hope they are able to get their money back and enjoy a trip in the future ❤